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Please reach us at firstname.lastname@example.org if you cannot find an answer to your question.
To review the full FAQ page please click here. We are professional pet sitters in the Lakeway, Bee Cave, and Westlake area! We are a neighborhood favorite, most trusted and cared for pet sitters in Lakeway areas
The main reason that our clients use a professional pet sitter is that:
We are different from other pet sitters because our number one goal is providing premium class A service to all clients and pets.
We are trustworthy, dependable, reliable, honest, and hard-working to ensure that the service is completed to the best of our ability.
According to petsitter.com, the skills that are needed to be a professional pet sitter are:
You first need to contact us through our contact form on our website or email us. If you call us, we may not always answer due to how hard we work daily to take care of pets, so I always ask people to email or fill out the contact form on our website.
Once you have contacted us, please give us 24-48 hours to get back to you.
If you contact us on a holiday weekend or holiday week, please be patient with us it may take 72 hours to get back to you.
After you complete the contact form, and hear back that we can help you, please fill out this pet introduction form.
If you do not contact us before booking anything, please understand that we will not be able to service you until you fill out the contact form.
Even if it shows, we are available in the calendar.
We are open 365 days of the year and are available during the holidays.
Please understand that certain holidays will be limited. The only holiday we have extremely limited availability is Thanksgiving Day, Christmas eve, and Christmas Day. Otherwise, our services are open on every other holiday full-time.
Yes, we board some of our sitter's homes for pet sitting. This is limited and must be a well-trained and well-behaved dog to allow pets into our home.
Yes, we can undoubtedly pet sit in your home. We offer drop-in visits where we stay 30 minutes each visit.
As a professional pet sitting business, we do not let anyone come over while doing the job. We assume full responsibility and understand that this is not our home or pet, so we must treat it professionally.
We only think it is acceptable if it is our husband/partner and the client said it is okay if they come over. Otherwise, it is unacceptable.
If this happens, we will always honor whoever asked us to pet sit for them first. When the second client asks us to help, we will try our best to see if there is another option to help them out.
Time-To-Pet is a software and platform designed for pet sitting and dog walking to help businesses manage a platform with a rich set of customer-focused features.
Using time for a pet is simple and effective. It helps both client and professional pet sitter stay in communication. Please see this blog post to view how to use the time to pet.
Yes, of course! We encourage our clients to tip us. The gratuity goes straight to the sitter that helped you. If the booking was split between different sitters, please contact me at email@example.com to confirm and help to ensure that both sitters got the tip correctly.
The only person with access to your home and keys is the professional pet sitter staying and your house (one of the mad pet sitters) and/or me (Maddie). Your keys are in a secure location and are well taken care of. Besides that, no one else has access to your home or keys. You will see in our policies and procedures on time to pet our complete information on this
Hiding keys outside presents liability and security issues for your pet and home. We recommend not to hide your keys outside. However, it is up to you. But keep in mind, It also puts our sitter’s safety at risk.
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Professional Pet Sitter Lakeway, Sitter Bee Cave