Contact Us!

The main reason that our clients use a professional pet sitter is that: 

• Pets and clients are happier, and the overall experience is less stressful for the pets. 
• Clients do not have to rely on inexperienced friends, neighbors, family, etc. to put their lives on the back burner to care for their furry friends. 
• Your pet's daily routine and meals, walk, and playtime is well maintained and on schedule while clients are away. 
• There is no stress or travel trauma will clients are out of town because they have peace of mind knowing that their furry friends are being well taken care of. 
• Since we are CPR & Pet First Aid certified, your pet's exposure to illness and injuries is minimized. 
• Your furry friends get one-on-one attention from us professional pet sitters, and they love all the attention that they get. 
• Clients have peace of mind knowing that as professional pet sitters, their furry friends will be taken care of to give the best experience for the pets and clients. 
• As a professional pet-sitting business, we value communication and organization. We communicate with our clients are much as they like, and we provide a scheduling service (Time-to-Pet) that allows us to see the schedule with our clients, so the clients know exactly when we are taking care of their furry friends. 

We are different from other pet sitters because our number one goal is providing premium class A service to all clients and pets. 

We are trustworthy, dependable, reliable, honest, and hard-working to ensure that the service is completed to the best of our ability. 

Yes, Mad Pet Loverz is bonded & insured through NAPPS & Business Insurers of the Carolinas. 

• Pet sitters and House Sitters are commonly confused, and that is because they are very similar. The main difference is a pet sitter takes care of your pets either in your home or in their home. This could be drop-in visits in your home, staying overnight, or boarding in the pet sitter's home. 

• A house sitter is someone who is strictly looking out for your house, and there are no pets involved. This could also be drop-in visits checking on your house or staying overnight in your house. 

According to petsitter.com, the skills that are needed to be a professional pet sitter are: 

-Trustworthiness

-Reliability

-Interpersonal skills

-Communication skills

-Love animals 

-Flexibility

-Empathy 

-Organizational skills

-Problem-solving skills

You first need to contact us through our contact form on our website or email us. If you call us, we may not always answer due to how hard we work daily to take care of pets, so I always ask people to email or fill out the contact form on our website. 

Click here to get started.  

Once you have contacted us, please give us 24-48 hours to get back to you. 

If you contact us on a holiday weekend or holiday week, please be patient with us it may take 72 hours to get back to you. 

After you complete the contact form, and hear back that we can help you, please fill out this pet introduction form. 

If you do not contact us before booking anything, please understand that we will not be able to service you until you fill out the contact form. 

Even if it shows, we are available in the calendar. 

• A meet and greet is a one-time service fee of $26 that we will charge at the intentional meet and greet. This meeting allows you and I to get to know each other and ensure that we can provide the best care as professional pet sitters for your pets. 
• During the meet and greet, we will spend some time getting to know one another, reviewing important information about your pet's routine, paperwork, and any questions or concerns you might have. You will give us a walking tour of the pet's routine and any other questions you may have. 

• If you are a new client, we will send you a welcome invitation to join the Time-to-Pet app, and you will book the services you need through the app. If you have trouble booking, please contact us, and we will help you. 
• If you are the recurring client, you will continue to book through the Time to Pet app software. 

• We ask that you book at least 4 weeks in advance. If it is less than 4 weeks, still try and book with us. However, our availability is limited when booking less than 4 weeks in advance.
• Suppose you need our services during any significant holiday season. In that case, such as- Holidays include January 1st, January 18th, February 14 & 15th, March 17th St Patrick's Day, April 2nd Good Friday, April 4th, Easter, May 5th, 9th, Memorial Day 31st, June 20th, July 3, 4, & 5th, Sept 4-6th Labor Day, October 30th-31st, November 21st-27th, December 22nd-26th and 31st. We ask that you book at the very minimum 4-6 weeks in advance. 
• For Memorial Day Weekend. 4th of July, Thanksgiving, Christmas, and New Year, we ask that you book 8-16 weeks ahead of time. 

• We will try our very best to take last-minute requests. 
• If you are an existing and recurring client, we are more likely to be able to help you last minute, especially if it is an emergency. We will try and help you. 
• If you are a new client and need us last minute, we will try our very best to help you, but please understand we must meet beforehand to ensure we can help you, so there must be enough time in advance for a meet and greet or else we cannot help you. 

We are open 365 days of the year and are available during the holidays. 

Please understand that certain holidays will be limited. The only holiday we have extremely limited availability is Thanksgiving Day, Christmas eve, and Christmas Day. Otherwise, our services are open on every other holiday full-time. 

Yes, we board some of our sitter's homes for pet sitting. This is limited and must be a well-trained and well-behaved dog to allow pets into our home. 

Yes, we can undoubtedly pet sit in your home. We offer drop-in visits where we stay 30 minutes each visit. 

• Or we can do a pop-in visit, and we will stay 15-20 minutes per visit. 
• We can also stay overnights, but please understand overnight stays are limited! 

As a professional pet sitting business, we do not let anyone come over while doing the job. We assume full responsibility and understand that this is not our home or pet, so we must treat it professionally. 

We only think it is acceptable if it is our husband/partner and the client said it is okay if they come over. Otherwise, it is unacceptable. 

If this happens, we will always honor whoever asked us to pet sit for them first. When the second client asks us to help, we will try our best to see if there is another option to help them out. 

Time-To-Pet is a software and platform designed for pet sitting and dog walking to help businesses manage a platform with a rich set of customer-focused features.

Using time for a pet is simple and effective. It helps both client and professional pet sitter stay in communication. Please see this blog post to view how to use the time to pet. 

How to use the time to pet 

We accept: 

• Cash 
• Electronic Payment through the Time-to-Pet portal. 
• Zelle, CashApp, Venmo, Paypal
• We only accept a check if it is a recurring client.

You can find our complete cancellation policy right here.

Yes, of course! We encourage our clients to tip us. The gratuity goes straight to the sitter that helped you. If the booking was split between different sitters, please contact me at maddie@madpetloverz.com to confirm and help to ensure that both sitters got the tip correctly. 

The only person with access to your home and keys is the professional pet sitter staying and your house (one of the mad pet sitters) and/or me (Maddie). Your keys are in a secure location and are well taken care of. Besides that, no one else has access to your home or keys. You will see in our policies and procedures on time to pet our complete information on this

Hiding keys outside presents liability and security issues for your pet and home. We recommend not to hide your keys outside. However, it is up to you. But keep in mind,  It also puts our sitter’s safety at risk.

•  If you prefer to leave keys in a lock box secured to your home, we can provide one for a small fee.