Important Client Documents

You will get a copy of all policies & procedures when you book with us! 

Scheduling Policy: 

When you request a drop-in visit or a dog walk for a specific time of the day, please understand we may not always be there strictly at that particular time. We have dozens of clients we help out with daily, traffic, peak season, holiday week/weekends, etc. You MUST be OK with a 2-hour window. For example, if you request a booking for 8:00 a.m., you must be OK with us getting there between 7:00 a.m. and 9:00 a.m. for the service. 

Payment: 

Payment is required before the service starts. If you need additional assistance while you are away, don't hesitate to ask us! We will add other services to your invoice into Time-To-Pet.

Coming Back Early Policy: 

If you decide to come home early from your trip and we are still scheduled to be pet-sitting for you, you will still be charged the full amount regardless of how early you get home. We turn down dozens of clients to hold your specific booking, and we are a business that operates this way, just like any doggy daycare or pet resort. 

Holiday Services: 

There will be additional charges for holidays! Some holidays are $5 and major holidays are $10 per visit. Holidays include-

Spring Break Week, St. Patrick's Weekend, Easter Weekend, Cinco De Mayo, Memorial Weekend, Independence Day July 3-5th, Labor Day Weekend, Thanksgiving Week, Christmas Break December 22-27tYear'sw Years Eve & Day. 

Weekend Holiday fees are from Friday to Sunday or Monday, depending on the holiday. Spring Break is a holiday at Mad Pet Loverz because of the demand for pet sitting during that week. All Holiday fees will be on your invoice in Time to Pet when you schedule the service. 

Temperature Policy:

For the safety of your pets, when the outside temperature is over 95 degrees, or under 32 degrees, we will need to make sure your pets are safely indoors during your reservation.