Cancellation Policy

Here at Mad Pet Loverz, we offer a wide range of services. We have many clients in Lakeway, Bee Cave, Spicewood, and West Lake areas. Our number 1 goal is to provide Class A Service to all of our clients. 

Company policies – 

Our cancellation policy is simple and easy. We understand with current times during pandemic things come up therefore we want to be sure we can help you whenever you need us. 

With that being said here is what we offer...

• Booking: You must book two to three weeks before you need our services, if not there might be an additional charge. 
  • When you book with us you must pay half of the full total amount upfront and then pay half of the remaining afterward when we finish our services. 
• Cancellation: If you book with us two weeks before you need our services and then you decide to cancel within two weeks (14 days) before we will refund you. 
  • If you cancel less than two weeks (14 days) before you need our services you will be charged half of the full payment. 
  • If you cancel LESS than a week / 7 days before then you will be charged the full amount. 
  • For drop in visit cancellations: we require at least a $50 cancellation fee. 
• COVID Policy: COVID-19: We understand that emergencies happen. If your plans change due to the COVID-19 pandemic, please submit proof & we will be able to offer the following discounted cancellation fees.  
•  If you cancel LESS than two weeks (14 days) before you book our services you will be charged 25% of the full amount. If you cancel LESS than a week (7 days) before then you will be charged 50% of the full amount. 

Unfortunately, we are a small business, and when you book with us and cancel last-minute, we are unable to fill that reservation on such short notice. It is the same as booking at any kennel or doggy daycare business. Thank you for understanding! J 

These rules are simple and fair and here at Mad Pet Loverz. 

We understand things change and emergencies happen, however, we are a business and when you book with us and then cancel last minute, then we are unable to take care of other clients because we reserved that spot for you. It is the same as booking at any kennel or doggy daycare business. Thank you for understanding!

Mission statements – 

Mad Lovers Make a happy Pet!!! 

Our goal is to provide premium care and service to ALL our clients. 

We treat each fur baby as if it is our own!!